Effective May 25, 2020 we will be removing Deft (DEFT), Equilibria (XEQ), and Bitmark (BTM/MARKS) from our platform
Any customers that have balances within these wallets, must withdraw their assets by no later than May 25, 2020.
To withdraw your tokens, please login to https://qtrade.io and click Balances. Next, you will need to search for the currency wallet and click the withdrawal button to open the withdraw dialog. Then, you will be able to withdraw your balance. Please note if your balance is below the minimum withdrawal amount for the wallet, you will not be able to withdraw it.
The coins marked with an asterisk (*) have broken blockchains that will not allow withdrawals. In those cases, the inability to withdrawal your balance is not due to the qTrade platform, but is caused by a problem with the underlying blockchain associated with that coin.
If you have any issues withdrawing by the May 25, 2020 deadline, please immediately file a support ticket at: https://qtradehelp.zendesk.com/. If your assets are not withdrawn before the given date, please refer to our policy on Token Recovery.
The following wallets will be removed:
- DEFT* – Deft
- XEQ* - Equilibria
- BTM – Bitmark
* Indicates this token has a broken/stalled blockchain
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